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In a society that uses more and more digital technologies, but is also increasingly subject to cybersecurity and personal data protection issues, public and private organisations need to be able to adapt their information systems rapidly to remain efficient and meet the ever-growing needs of their users.
The Occitanie Région, one of the largest and most dynamic in France, has embarked on an ambitious digital transformation to modernise its administrative processes and improve its services to citizens. And to meet these challenges, the Occitanie Région has chosen an innovative approach by adopting NoCode.
NoCode is a method for creating professional digital applications without programming, without computer 'code', and directly accessible by business teams without the need to be an engineer or computer scientist, thereby reducing the timescales and costs involved in setting up new tools, while improving quality and innovation.
After a rigorous selection process lasting more than 12 months, the Occitanie Région chose TimeTonic, the French leader in intelligent NoCode platforms, which has already been chosen by major players such as AP-HP, GRDF, Air France KLM, Engie, Qualiconsult, Akkodis and SNEF to digitise and automate their processes and create the digital tools essential to the success of their teams.
By choosing TimeTonic, with its "datafirst" visual database approach that's as flexible as a spreadsheet, the Occitanie Region was able to deploy flexible, scalable tools in record time that perfectly met its needs.
This case study explores in detail how the Région Occitanie used the intelligent NoCode TimeTonic platform to transform its information systems, the selection criteria that guided this collaboration, and the benefits observed since the implementation of the first projects. It also highlights the region's prospects for development and its long-term ambitions as it embarks on its digital transformation.
By choosing NoCode, the Occitanie Région is demonstrating that innovation and agility can be at the heart of the modernisation of public services, paving the way for a more responsive, efficient administration geared towards the needs of users and, by extension, its citizens.
Finally, the standardisation of Nocode by Afnor, expected this summer, underlines and accelerates the professionalisation of new methods for developing agile digital solutions. They guarantee the security and reliability of the solutions available on the market.
The Occitanie Région, located in the south of France, is one of the largest and most dynamic regions in France. It is the result of the merger of the former Languedoc-Roussillon and Midi-Pyrénées regions in 2016. The includes 13 départements, stretching from the Mediterranean Sea to the Pyrenees mountains.
The Occitanie Region is the most populous region in France (almost 6 million inhabitants), the second largest in France (almost 73,000 km²), and the fourth richest region in France in terms of wealth created (regional GDP of 182.5 billion euros in 2021 and 600,000 businesses present in the territory).
The Occitanie Region's administrative services employ around 9,600 people
The Occitanie Région is responsible for economic development, regional planning, inter-urban mobility, the management of secondary schools, apprenticeships and vocational training, as well as culture, sport, the promotion of regional languages, popular education and tourism. Much of the European funding received by the region is earmarked for employment and agriculture.
The Occitanie Région wanted to modernise its information systems by migrating from old environments that had become difficult to maintain, while retaining simplified management autonomy, thanks to NoCode tools such as TimeTonic.
The aim is to rapidly create high-quality, virtually bespoke business applications that can replace older applications at the end of their life cycle, while remaining adaptable to changing user needs.
By using a visual development solution that does not require programming skills, the region can easily centralise and streamline its processes, reducing costs and timescales.
The Occitanie Région selected TimeTonic for its power, sovereignty, responsible digital approach, user experience, security and competitive costs. Flexibility, the ability to create solutions that are instantly collaborative and natively mobile, even in offline mode, and the ease with which the platform can be used were also decisive factors.
The solution must guarantee robust data protection, with customisable access controls, compliance with safety standards such as the RGPD and data back-up.
Working with a local publisher like TimeTonic ensures greater responsiveness, an in-depth understanding of the French administrative context, and guaranteed compliance with regulations. Moreover, speaking the same language and being in the same time zone makes it much easier to work together.
TimeTonic stands out for its innovative approach to NoCode, allowing great flexibility and easy customisation of processes. The dedicated and responsive local support was also a key factor in the region's decision.
Benefits :
Following the merger of the Languedoc-Roussillon and Midi-Pyrénées regions, major efforts were required to harmonise information systems. Centralising and streamlining IT processes was crucial to improving performance and security, while combating shadow IT and replacing obsolete applications.
Key stages:
During its application, TimeTonic gave a demonstration of an order request workflow, making it possible to relaunch a service that was using a more restrictive technology. Today, it's a tool that management uses every day.
Management quickly took ownership of this first version, making the solution their own and rapidly implementing an operational version.
Based on requirements that had already been clearly expressed, the speed of implementation meant that in just 2 months we were able to produce an operational service that met the expected criteria...
...and even beyond, notably through the production of dashboards and the monitoring of previously non-existent indicators.
What's more, the solution has enabled us to take into account, in record time, new requirements that had not previously been identified, such as the management of services rendered or additional parameters relating to the administrator domain.
When the Languedoc Roussillon and Midi Pyrénées regions merged in 2016, major efforts had to be made to pool the mainframe systems used at the two sites. Now that this work is virtually complete, the teams in the Information and Digital Department can focus on small and medium-sized applications, with a view to refocusing its activities within the department, thereby combating shadow IT, and promoting the replacement of old applications that no longer benefit from updates.
The following implementation project was carried out in collaboration with the Region's Information Systems teams, around an application for monitoring and financial control of mandate contracts. With the support of a TimeTonic project team, the project was completed in just a few months through a series of workshops.
The general agency agreements for a works operation (fixed assets) are drawn up to delegate to an agent the tasks relating to public contracting, while managing interactions with private contractors, in the name and on behalf of the Occitanie Region.
The tool implemented centralises and enables the monitoring and management of the associated assignments between different employees in a simple way and in line with their business processes.
Consolidation in the form of a Dashboard produces an annual summary of the advances associated with each statement, as well as expenditure tracking for verification actions and supporting documents.
In order to identify new use cases and maintain the momentum around these new NoCode development approaches for digital services, the Occitanie Region is communicating and promoting its initial successes internally. At the same time, via an internal network of IT specialists, it is supporting the various business lines to explain and identify new needs, demonstrate completed projects and disseminate best practice.
The partnership with TimeTonic is set to extend to new projects and application areas, with deeper integration and ongoing process optimisation. A trial phase with 200 users has been launched to identify a number of potential projects.
The main long-term objective is to repatriate all systems developed using shadow IT or obsolete technologies, in order to bring them together on a single centralised technology controlled by management. This will make it easier to manage in-house skills and maintain tools, while improving the efficiency and transparency of public services. For the Region, control of these elements remains an issue of security, governance and the long-term future of its information system.
The digital transformation of the Occitanie Region, accelerated by its collaboration with TimeTonic and the adoption of NoCode solutions, perfectly illustrates how public administrations can modernise quickly, efficiently, and economically. By moving away from traditional IT development methods, the Region was able to deploy flexible, scalable tools that precisely meet user needs while significantly reducing implementation time and costs.
Choosing TimeTonic, the French leader in intelligent NoCode platforms, proved to be a strategic decision, not only because of the quality and innovation of the solutions offered but also due to the "datafirst" approach, which allows data management to be as simple as a spreadsheet. This approach enabled the Region to centralise and secure its processes while improving team collaboration and reducing maintenance costs.
The benefits observed since the implementation of the first projects are numerous: centralisation of data and processes, improved team collaboration, reduced maintenance costs, and increased flexibility and scalability of the implemented solutions. These results highlight the relevance of adopting NoCode in the context of public administration digital transformation.
Looking ahead, the Occitanie Region intends to continue this momentum by exploring new applications and enhancing the integration of these innovative tools. The standardisation of NoCode by Afnor, expected this summer, will further accelerate the professionalisation of these new development methods, ensuring the security and reliability of the solutions available on the market.
In conclusion, the experience of the Occitanie Region demonstrates that innovation and agility can greatly help to modernise public services.
