Best Service Management SaaS

What are the advantages of dematerializing the Field Service Management?

Digital transformation
Field Service Management

Companies managing mobile interventions are always looking for productivity and efficiency.

Maintenance, repair, works, delivery, home services, site follow-up, managing teams working outside the office, each with a specific task to be done in a specific location, often with a lot of information to be entered on site, requires a lot of follow-up and the ability to be in constant contact.

Yet many companies still ask mobile teams to fill out paper forms.

Or use social networks, and other inappropriate applications.

While this may "do the trick" and allow the information to be transmitted, the company loses a lot of productivity through these patches.

In addition to the risks of delay, loss of information, misunderstanding or poor coordination, a lot of time and energy is lost in carrying out all these administrative tasks. Preparing documents, printing them, filling out forms, writing a report, etc.

Not to mention the risk of losing these documents, double entry, the risk of errors in the transcription and the time required by the manager to review and validate them.

Moreover, the information is not centralized and is not digitized.

As in any industry, data is extremely important. In other words, it is crucial to be able to consult interventions and their history at any time.

That said, you still hesitate to dematerialize your operations....

Planning

Having a specialized and dedicated application allows you to plan your intervention operations in advance. By assigning a task at a specific date and time to the employee concerned.

This allows everyone to have a clear idea of how the tours are going, and also to plan in real time the unforeseen or daily requests according to the availability of each speaker.

Traceability

The mobile application, unlike paper-based solutions, allows you to track each intervention while keeping a history of accesses and modifications.

Ideally, a good mobile application will also work without a connection, and will allow the reading of planning, access to existing plans and information (address, name, inventory before the intervention), in addition to the entry of any type of data adapted to the job (date, text, status, measurements), the taking of photos, the reading of barcode / QR code and the signature by the customer directly on the mobile terminal, tablet or smartphone.

The application records data in chronological order, linking it to each intervention. This allows the manager to have real time reports on the progress of operations on the one hand, but also to be able to consult the history of interventions in case of conflicts or confusion on the other hand.

Specialization

By freeing the employee from the burden of administrative operations, they are able to invest more time and energy in their core business, instead of having their attention scattered on tasks that are not necessarily priorities.

Communication

The mobile application also offers the possibility to communicate in real time, which makes the transmission of information more fluid and avoids confusion about the work required.

Indeed, the collaborator can take into account in real time any unforeseen event, and inform about the progress of his work, without going through several applications.

Thus, dematerialization can only be advantageous. So what are you waiting for?

Dematerialize your FSM with TimeTonic

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